Your Press Nails Order Support
Cancellation Policy
We understand that customers may need to cancel or modify an order shortly after it is placed.
Because press-on nail orders may enter preparation, fulfillment, or production quickly, all cancellation and modification requests are subject to the policy below.
Cancellation Summary
Order Changes Must Be Requested Quickly
Orders may be canceled or modified within 12 hours of purchase, provided the order has not entered processing, preparation, production, fulfillment, packing, or shipment.
Cancellation Window
12 Hours
Requests must be submitted within 12 hours of purchase and before processing begins.
After Processing
Not Guaranteed
Once processing, packing, production, fulfillment, or shipment begins, cancellation may no longer be possible.
Refund Timeline
1–3 Business Days
Approved cancellation refunds are usually processed within 1–3 business days.
Policy Overview
Please Review Your Order Carefully
We do our best to help customers cancel or modify an order when the request is made quickly.
Press-on nail products may be prepared, selected, packed, customized, or transferred to fulfillment soon after purchase. For this reason, cancellation and modification requests are time-sensitive.
Please review your product style, size, shape, length, color, quantity, shipping address, and contact information before completing your purchase.
Cancellation Rule
The cancellation window ends when either of the following occurs first:
- 12 hours have passed since the order was placed; or
- The order has entered processing, preparation, production, fulfillment, packing, or shipment.
Request Process
How to Request a Cancellation or Modification
To request a cancellation or order change, please contact us as soon as possible and include the details listed below.
01
Contact Us Quickly
Contact us within 12 hours of placing your order.
02
Include Details
Send your order number, name, checkout email, and requested change.
03
Review
Our support team will check whether the order is still eligible.
04
Confirmation
If approved, we will confirm the cancellation or modification by email.
What Can Be Modified
Order Modification Requests
Order modifications may be possible within 12 hours of purchase, provided the order has not entered processing, preparation, production, fulfillment, packing, or shipment.
| Modification Type | Details |
|---|---|
| Customer information | Correcting name, email, phone number, or contact details before processing begins. |
| Shipping address | Updating the address within 12 hours and before the order enters processing, packing, or shipment. |
| Product details | Changing quantity, style, size, shape, length, color, or design if available and eligible. |
| Custom order details | Updating custom details only before production begins. |
| Order value changes | If the order value changes, the customer may need to pay the difference or receive an approved partial refund. |
Address Changes
Need to Update Your Shipping Address?
If you need to update your shipping address, please contact us within 12 hours of placing your order.
Address changes may only be accepted within the cancellation or modification window and before the order enters processing, preparation, production, fulfillment, packing, or shipment.
Once an order has been processed, prepared, packed, transferred to fulfillment, or shipped, we cannot guarantee that the shipping address can be changed.
Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
YourPressNails.com is not responsible for delivery issues, failed delivery, returned packages, delays, or lost packages caused by an incorrect, incomplete, or outdated address provided by the customer.
Custom Orders
Custom, Personalized, Handmade, or Special-Order Items
Custom, personalized, handmade, or special-order press-on nails may enter design review, preparation, or production soon after an order is placed.
These orders may include, but are not limited to:
- Custom nail sizes
- Custom nail shapes or lengths
- Custom colors, finishes, or design details
- Reference-photo or inspiration-based designs
- Names, initials, charms, rhinestones, chrome, glitter, pearls, or other special embellishments
- Event-based or personalized press-on nail sets
- Any product made, selected, or prepared specifically according to your request
Custom, personalized, handmade, or special-order items may only be canceled or modified before production begins. Once production has started, cancellation, modification, refund, or exchange may no longer be available unless the item arrives damaged, defective, incorrect, or materially different from the confirmed order details due to our error.
Information to Include
Please include the following when contacting us:
- Your order number
- The email address used to place the order
- Your full name
- Your request to cancel or modify the order
- Clear details of the requested change, if applicable
- Any supporting information that may help us review your request
For faster processing, use the subject line:
[Order Cancellation/Modification + Order Number]
Approval Required
Requests Are Not Automatically Approved
Sending a cancellation or modification request does not guarantee approval. Your request must be reviewed and confirmed by our customer support team.
If your request is approved, we will send you a confirmation by email.
If your request cannot be approved, your order will continue to be processed according to the original order details.
Non-Cancelable Orders
Orders That Cannot Be Canceled or Modified
We may be unable to cancel or modify orders that:
- Have passed the 12-hour cancellation or modification window
- Have already entered processing, preparation, production, fulfillment, packing, or shipment
- Have already been packed or shipped
- Have already been delivered
- Have been specially prepared, customized, personalized, handmade, or made according to selected options
- Have already been transferred to a fulfillment or production stage
- Are final sale, clearance, or special-order items where cancellation is not available after processing begins
- Are no longer eligible for changes due to the order status
Once processing has started, the item may already be prepared, packed, produced, customized, or transferred to a fulfillment stage. In this case, the order cannot be canceled or modified.
Shipped Orders
Orders Already Shipped Cannot Be Canceled
Orders that have already been shipped cannot be canceled or modified.
If your order has already shipped, please refer to the tracking information provided by email.
If you receive an incorrect, damaged, defective, missing, or materially different item, please review our Refund and Returns Policy and contact us within the required timeframe after delivery.
Approved Cancellations and Refunds
If your cancellation request is approved, we will issue a refund to the original payment method.
Approved cancellation refunds are usually processed within 1 to 3 business days after approval.
Depending on your bank, card issuer, or payment provider, it may take an additional 3 to 10 business days for the refund to appear in your account.
Customer Errors
Please Check All Order Details Before Purchase
Customers are responsible for reviewing all order details before completing a purchase. If you notice an error after placing your order, please contact us immediately.
We are not responsible for customer errors, including but not limited to:
- Incorrect shipping address
- Incorrect email address or phone number
- Wrong product selected
- Wrong size selected
- Wrong shape, length, color, finish, or design selected
- Wrong quantity selected
- Incorrect custom order details
- Failure to review the order before checkout
We will do our best to help if the order is still within the cancellation or modification window and has not entered processing or production.
Helpful Policy Links
Refund & Returns Policy
Review eligible issue-based returns, exchanges, replacements, and refunds after delivery.
Shipping Policy
Learn about shipping timelines, address changes, delivery delays, and shipment issues.
Payment Methods
Review accepted payment methods, billing, authorization, and payment-related issues.
Contact Us
Contact support for cancellation or order modification requests.
Policy Abuse
Fraudulent or Abusive Requests
We reserve the right to refuse cancellation or modification requests if we determine that a request is fraudulent, abusive, inconsistent with this policy, or made in bad faith.
This may include, but is not limited to, repeated requests, false claims, inaccurate order information, chargeback abuse, or attempts to cancel an order after it has already entered processing, production, fulfillment, packing, or shipment.
Need to Cancel or Modify an Order?
Contact Your Press Nails Support as Soon as Possible
If you have questions about this Cancellation Policy, your order, or an eligible cancellation or modification request, please contact Reachary Limited as soon as possible, ideally within 12 hours of placing your order.