Your Press Nails Customer Care
Refund and Returns Policy
We want every customer to receive the correct press-on nail products in good condition and enjoy a smooth shopping experience with us.
Because press-on nails are personal-use beauty products, all return, exchange, replacement, and refund requests are subject to the policy below.
Return Summary
Eligible Issue-Based Requests Only
We only accept return, exchange, replacement, or refund requests for eligible issue-based cases, such as items that arrive damaged, defective, incorrect, missing, or materially different from the order.
Return Window
30 Days
Eligible issue-based requests must be submitted within 30 days of delivery.
Product Condition
Unused Only
If a return is required, items must be unused, unworn, unapplied, unaltered, and in their original packaging.
Restocking Fee
No Fee
We do not charge a restocking fee for approved issue-based returns.
Policy Overview
Please Read Before Placing Your Order
We want every customer to receive the correct press-on nail products in good condition.
Because press-on nails are personal-use beauty products and may be selected, prepared, customized, or packaged according to your order, return and refund requests are limited to eligible issue-based cases.
For hygiene and product safety reasons, opened, used, applied, worn, or handled press-on nails are not eligible for return or exchange.
Eligible Issue-Based Cases
- Incorrect item received
- Item damaged upon arrival
- Manufacturing defect
- Missing item or component from the confirmed order
- Item materially different from the product description or order confirmation
Return Process
How to Request a Return, Exchange, Replacement, or Refund
Please contact us before sending anything back. Returns sent without prior approval may be refused.
01
Contact Us
Email us within 30 days of delivery with your order number and issue details.
02
Send Evidence
Include clear photos or videos of the item, packaging, and shipping label.
03
Review
Our support team will review your request and confirm whether it is eligible under this policy.
04
Resolution
If approved, we may offer a replacement, exchange, store credit, partial refund, or refund.
Eligibility Conditions
Return Eligibility Requirements
If a physical return is required for an approved issue-based case, the item must meet all applicable conditions below.
| Requirement | Details |
|---|---|
| Product condition | Unused, unworn, unapplied, unaltered, and in original condition. |
| Packaging | Must be in the original packaging with all included items. |
| Included items | Accessories, adhesive tabs, tools, gifts, cards, or inserts must be included if applicable. |
| Proof of purchase | A valid order number or other proof of purchase is required. |
| Approval | All returns must be approved by our support team before being sent back. |
Non-Returnable Items
Items and Reasons We Cannot Accept
For hygiene, product safety, and customization reasons, we do not accept returns, exchanges, replacements, or refunds in certain situations.
- Change-of-mind purchases
- Customer-preference reasons, including dislike of style, color, shape, length, finish, design, or fit
- Orders placed by mistake
- Wrong size selected by the customer
- Wrong style, color, shape, length, quantity, or design selected by the customer
- Items returned without prior approval from YourPressNails.com
Please review your order carefully before completing your purchase.
Hygiene and Product Safety
We cannot accept press-on nails that have been opened, used, applied, worn, handled, altered, filed, cut, glued, or modified in any way.
Items that have come into contact with nail glue, adhesive, remover, oil, lotion, water, cosmetics, or other products are not eligible for return.
Custom, personalized, or made-to-order press-on nails are generally final sale, except for approved issue-based cases.
Sizing and Fit
Please Measure Carefully Before Ordering
Customers are responsible for reviewing the product details and size guide before placing an order.
For the best fit, please measure your natural nails carefully and compare your measurements with the size information provided on our website. If you are between sizes, you may wish to choose the slightly larger size and gently file the sides for a better fit.
We are not responsible for sizing issues caused by incorrect measurements, incorrect size selection, or failure to follow the sizing instructions provided on our website.
Product Issues
Damaged, Defective, Incorrect, Missing, or Materially Different Items
If your item arrives damaged, defective, incorrect, missing, or materially different from your order, please contact us within 30 days of delivery.
Please include:
- Your order number
- The email address used to place the order
- A clear description of the issue
- Clear photos or videos of the item
- Clear photos of the packaging and shipping label
- Photos of all items received in the package
- Any other relevant details that help explain the issue
Contact Before Returning
Please do not send any item back without contacting us first. Returns sent without prior approval may be refused and may not be eligible for a refund, exchange, or replacement.
If your request is approved, we will provide instructions for the next steps, including the correct return address if a physical return is required.
The return address may differ from the address shown on the original shipping package. Please only use the return address provided by our support team.
Return Method and Fees
Return Shipping, Labels, and Fees
Approved eligible returns are handled by mail. If a return is required for an approved issue-based case, we will provide return instructions by email.
For approved eligible U.S. issue-based returns caused by our error, we may provide a prepaid downloadable or printable return label.
Customers must contact us and receive approval before sending any item back. Returns sent without prior approval may be refused and may not be eligible for a refund, exchange, or replacement.
We do not charge a restocking fee for approved issue-based returns.
Original shipping fees, if any, are non-refundable unless the return is caused by our error or an approved product issue.
Inspection and Approval
Once your request is received, we will review the information provided and determine whether your return, exchange, replacement, or refund request is eligible under this policy.
If a physical return is required and approved, all returned items will be inspected upon receipt to confirm that they meet the eligibility requirements described above.
If the returned item does not meet the applicable eligibility requirements, the request may be rejected.
Possible Resolutions
What Happens If Your Request Is Approved?
If your request is approved after review or inspection, we may offer one of the following resolutions, depending on the case:
- Replacement
- Exchange for the correct item
- Store credit, if accepted by the customer
- Partial refund, if appropriate and accepted by the customer
- Refund to the original payment method
Exchanges and replacements are subject to product availability.
Refund Timeline
When Will I Receive My Refund?
Once an approved return is received, inspected, and approved, or once an issue is approved without requiring a physical return, we will notify you of the outcome.
| Step | Estimated Time | Notes |
|---|---|---|
| Refund processing | 1–3 business days | After review, inspection if required, and approval. |
| Bank or card posting | 3–10 business days | Timing depends on your bank, card issuer, or payment provider. |
You will receive a confirmation email once your refund has been processed.
Partial Refunds
When Partial Refunds May Be Offered
In limited approved issue-based cases, we may offer a partial refund at our discretion and with the customer’s agreement.
- The customer agrees to keep the item despite a minor approved issue
- The issue does not materially affect the main use of the item
- A partial refund is determined to be an appropriate resolution for the approved case
Partial refunds are not available for change-of-mind purchases, customer-preference reasons, wrong size selection, wrong style selection, wrong color selection, wrong shape selection, wrong length selection, or wrong quantity selection.
Late or Missing Refunds
If your refund has been approved but you have not yet received it, please:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times may vary
- Contact us if you still have not received your refund after completing the steps above
Cancellations and Shipping Issues
Related Order and Delivery Issues
Order Cancellations
Cancellation requests may be submitted within 12 hours of purchase, provided that the order has not entered processing, preparation, production, fulfillment, packing, or shipment.
Custom, personalized, or made-to-order press-on nails may only be canceled before production begins. Once production has started, cancellation may no longer be available.
Delivered but Not Received
If tracking shows that your package was delivered but you did not receive it, please first check your mailbox, front desk, reception area, parcel locker, neighbors, household members, or local carrier office.
We will do our best to assist, but we are not responsible for packages lost, stolen, misplaced, or removed after confirmed delivery to the address provided at checkout.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping fees may apply if an order must be reshipped.
Helpful Policy Links
Cancellation Policy
Learn when an order can be canceled or modified.
Shipping Policy
Review shipping estimates, tracking, address changes, and delivery issues.
Size Guide
Measure your natural nails carefully before ordering.
Contact Us
Contact support for eligible issue-based requests.
Policy Abuse
Fraudulent or Abusive Requests
We reserve the right to refuse returns, exchanges, replacements, or refunds if we determine that a request is fraudulent, abusive, inconsistent with this policy, or made in bad faith.
This may include, but is not limited to, repeated claims, altered evidence, false damage claims, inaccurate order information, chargeback abuse, or items returned in a condition different from the condition described in the request.
Need Help with an Eligible Issue?
Contact Your Press Nails Support
If you have questions about this Refund and Returns Policy, your order, or an eligible issue-based request, please contact our support team for assistance.